TERMS & CONDITIONS OF SALE

A Large print copy of our ‘small print’ is available on request
1. In these conditions of Sale, Karl Reed’s The Window Company T/A The Window Co, is referred to as ‘the Company’. They do not eect the statutory rights of the consumer.
2. The entire terms and conditions of this contract are contained in this document, and no oral or written representations shall bind the Company unless confirmed in writing and signed by a partner of the Company.
3. (a) This contract is accepted by the Company subject to a final survey by the Company’s Technical Surveyor, which will be carried out during daylight hours. When the final survey has been carried out the Company unconditionally reserves the right to cancel the contract whereupon any deposit will be refunded.
(b) Unless cancelled in accordance with clause (a) this contract is legally binding upon the customer.
(c) The customer may cancel the order without penalty during the cooling o period which shall run for fourteen days from midnight on the day on which the order was signed by the customer (Not inc Sundays or Bank Holidays) where contracts are negotiated away from the business premises. Any cancellations must be given in writing by either party.
4. Quotations and delivery estimates are given and orders accepted in good faith based on materials and labour being normally available. In the event of supplies of labour being adversely aected by strikes, lock outs or any other disruptions or contingencies beyond the Company’s control, the Company shall not be held responsible for delays, breaches of contract or for any other loss of liability incurred by the customer through delayed or non-delivery.
5. (a) Demonstration windows, doors and other products are used to demonstrate the working of a typical product and it composition. The window or other products
detailed in the schedule attached will be manufactured and installed by the Company using such manner and materials as considered suitable and pursuant to the
Company’s policy of continuous improvement to its products, it reserves the right to make any necessary modification in designs, specifications or composition.
(b) The Company further reserves the right to make any modification in design specification, composition or installation to existing products which it may consider necessary or desirable following an inspection by one of its authorised employees. Such modification (and change (if any) therefore) shall be made at the absolute discretion of the Company pursuant to its after sales service and shall in no way be taken to be an admission by the Company of any defect in the product or of liability therefore if the Company intends to change the customer for any such proposed modification such change shall be agreed with the customer in advance.
6. The Company will not accept any variations or alterations to the contract, unless confirmed in writing by the Company and any such variations or alterations may result in extra charges being made by the Company. All goods ordered under this contract are purpose-made specifically for the customer’s particular requirements and as such can not be re-sold to third parties.

GUARANTEE
7. (a) The Company guarantees for 10 years if the consumer remains in ownership of the installation address to replace or repair any Upvc product which proves defective due
to yellowing, faulty workmanship, faulty materials or corrosion. Glass and all other hardware is covered for 5 years.
(b) The guarantee contained in this paragraph cover defective materials and workmanship where such defect has been notified to the Company within 10 years of the date of installation. The guarantee does not cover accidental damage. The guarantee will be immediately invalidated should anyone other than the Company’s approved representatives carry out the work.
8. Although double glazed units normally reduce condensation on glass, there can be variations in dierent types of property and therefore no guarantee of this can be
given. All glass used is the best obtainable, but because glass manufacturers will not guarantee against minor imperfections inherent in the handling and processing, neither can we. Inspections are to be carried out in accordance to the ggf quality of vision guidelines.
9. All leaded glass windows installed by the Company are individually made by hand. Although the Company shall use its reasonable endeavours to ensure the coloured design on the glass matches closely as possible To the shade of colour depicted in any of the Company’s brochures or samples, due to the nature and inherent properties of glass, and limitations of the printing process, the company does not warrant that a perfect colour match will be made.
10. Whilst the Company takes all reasonable steps to preserve the appearance of all chrome, brassware and leadware used in its products, by their nature chrome, brass and lead will tarnish when exposed to the atmosphere. The Company’s guarantee does not, therefore, extend to cover chrome, brass or leadware. The Company’s strongly recommends that the customer regularly maintains such fittings by cleaning and polishing to reduce as far as possible, the eect of tarnishing.
11. Conservatory and porch base sizes are external measurements and may be subject to subterranean problems, i.e. pipes, drains, sewers, movement etc. Price variations may apply if any of the above are encountered. Any history of ground problems or subsidence must be detailed to the Company Surveyor if known. The Company does not undertake responsibility for any planning permission or building reg’s approval that may be necessary unless previously agreed and detailed in the ‘specification’ box overleaf.
12. All reasonable care will be taken but the Company shall not be under any responsibility for damage to internal or external decorations caused by the installation. All work will be made good as necessary but this does not include wallpapering or painting. If existing alarm contacts can be relocated onto the new frames without damage, this may be carried out as a free customer service. However the Company will not be held responsible for any damage to your system or loss resulting from an alarm failure and it is the customers responsibility to check their system after installation at their own expense. The area worked on must be clear prior to installation and blinds and curtains removed, the Company do not fit back.
13. Installation and building work is subject to many variables. Whilst the Company shall make every eort to start and finish jobs on the agreed dates, no guarantee of this can be given.
14. A deposit is due to the Company on placing an order, and the balance is payable on completion of the work. The customer shall not be entitled to by reason of any
alleged minor defect to withhold more than a proportionate amount of the sum due. The guarantee referred to above shall be null and void if the full price is not paid on the due date. All goods shall remain the property of the Company until paid for in full by the customer.
15. Any payment made prior to the completion of the installation is, by way, of deposit and that in circumstances where the customer does not proceed with the contract such payment will only be refunded at the discretion of the Company.
16. Care of your investment Upvc windows and doors require only an occasional wipe down to maintain pristine appearance and occasional lubrication of locks and hinges. Use non-alkaline detergent and warm water with a soft cloth or sponge. Never use abrasive cleaners, alkalis, strong acids, etc. We recommend cleaning to be carried out every three months obviously depending on local conditions.
17. (a) Any occasion, latitude or waiver allowed by the company at any time shall be without prejudice to strict and full rights under this contract & shall not prevent the Company subsequently exercising such rights.
(b) No extra work or extra materials will be supplied other than specified in this contract and all additional works found necessary outside the terms of the contract are the customers own responsibility.
18. The statutory rights of the customer shall not be aected by any term or condition incorporated in this contract.